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TERMS & CONDITIONS

ORDERING INFORMATION

Once you have placed your order you will receive a confirmation email. If you do not receive a confirmation email please contact us directly at hello@fawnstar.com      

LOST OR DAMAGED GOODS:

If your order is lost or damaged in transit, please contact us within 7 working days of placing your order so that we may assist you.

   

RETURNS AND EXCHANGE POLICY:

Unfortunately we are unable to issue refunds unless there is manufacturing fault present. 

We do not offer an exchange or refund on pierced earrings or for any items where you have changed your mind, decided you did not like the purchase or had no use for it. 

For all other items you may exchange within 7 days from date of purchase and within 15 days for international orders. Customers will be responsible for all Express shipping & re-shipping charges for exchanges. Items not received within this timeframe will not be accepted. Fawnstar must receive the product in the original packaging via Express Post and in the exact condition it was sent out in. It must not have been worn.

 

 

REFUNDS

All faulty items will be fully inspected before a refund can be issued. Our studio must receive the product in the original packaging and in the exact condition it was sent out in. It must not have been worn.

If you are requesting a refund we will credit the card on which it was purchased with. 

 

FAULTY ITEMS:

All items are quality checked before they are ready for dispatch however on the very occasionally there may be a fault we didn't find.

Claims for faulty goods must be made within 7 days of purchase.

Please note that the general wear and tear in the course of normal use is not considered a manufacturing fault. The jewellery containing, glass, resin or semi precious stones are delicate and fragile and should be handled carefully. Crystal or glass stones breaking from mishandling is not considered a manufacturing fault. Manufacturing faults do not include cracked or broken stones or if an item has been bent out of shape from wear or if the plating starts to fade. 

The jewellery is handmade and can be very fragile. If it is dropped on a hard surface it could break or stones could loosen. Fawnstar is not required to fix items have been broken or replace stones.  

All pieces come with care instruction information that should be followed. Please see the Care Instructions on the website for further information.

 

 

 

WHOLESALE:

If you would like to stock Fawnstar jewellery please email info@fawnstar.com

 

CONTACT:

Email: hello@fawnstar.com 

CARE INSTRUCTIONS:

Fawnstar jewellery is hand crafted, which means each and every piece is unique.  Due to the fragile nature of the jewellery the upmost care must be taken. The metal components used are Brass & Zinc Alloy. Some stones that are not soldered in are glued resulting in them being more fragile. We recommend all jewellery be cleaned only with a polishing cloth. No detergents or cleaning solutions should be used. 

Always keep your item stored in a safe place and away from perfume, moisturizer and hairspray. Do not wet the metal. Take jewellery off when washing hands, having a shower or swimming. Dropping causing damage will not be considered a fault and will not result in a refund. Damage from careless wear is not the responsibility of the label.  

 

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